Fun matters, but playing with a clear head matters more. JomKiss provides control tools, guides and support to keep your gaming experience healthy and in check at all times.
At JomKiss, we believe online gaming should be enjoyed purely as a source of entertainment. Never use money you cannot afford to lose. Set limits, take breaks when needed, and reach out to us if you ever feel overwhelmed by gaming.
JomKiss is more than just a gaming platform — we are a partner who genuinely cares about your well-being. Our Responsible Gaming Policy goes beyond licence compliance; it reflects our core values in ensuring every user in Malaysia can enjoy a healthy, safe and controlled gaming experience.
We invest in technology and the training of our support staff to identify early signs of problem gambling and intervene before they develop into something serious. Every report or request for assistance we receive is taken seriously and acted upon promptly.
Our commitment covers three core pillars: prevention through easily accessible control tools, education through transparent and clear information, and support through support channels that are always open to you.
Responsible gaming refers to a set of principles and practices that help users maintain control over their playing habits. It does not mean you cannot have fun — rather, it ensures that fun does not come at too high a cost to yourself, your family, and your loved ones.
Healthy gaming has the following characteristics:
When these boundaries start to erode, that is a sign you need to pause and reassess. JomKiss provides all the tools you need to do that easily and without embarrassment.
JomKiss provides a range of self-control tools that you can use directly through your account settings or by contacting our support team. All tools are free and can be activated at any time:
Set the maximum amount you can deposit within a given period. This limit takes effect immediately once set. If you wish to increase the limit, the change will only take effect after 7 days to allow time for reflection.
Set the maximum loss amount you can tolerate within a given period. Once this limit is reached, your account will be temporarily blocked from placing any wagers for the defined period.
Set the maximum amount of time you can spend on the platform each day. Our system will send a warning when you are approaching the limit and will automatically log you out once the limit is reached.
Need a short break? Activate a cooling-off period for 24 hours, 7 days, or 30 days. During this time, your account cannot be used for wagering. This is a great option if you feel you need to step away for a while.
If you feel you need to stop for a longer period — 6 months, 1 year, or permanently — you can apply for self-exclusion. Your account will be fully blocked and you will not receive any marketing communications.
You may choose to opt out of receiving any bonus offers or promotional communications that may encourage you to play more than you planned. This preference can be changed at any time through your account settings.
To activate any of the control tools above, log in to your account and navigate to Account Settings > Responsible Gaming, or contact our support team via 24/7 live chat.
It is important to recognise the early signs that gaming may be starting to affect your life negatively. Here are some warning signals to watch out for:
You are playing with money that should be used for bills, food or family necessities.
You feel compelled to play longer or with higher bets to achieve the same level of excitement.
You try to hide your gaming activity from your partner, family members or friends.
You play to "chase losses" after a losing session, hoping to win back money you have lost.
You feel restless, irritable or uneasy when you are unable to play.
Gaming starts to interfere with your sleep, work, family relationships, or social activities.
You borrow money from others or sell belongings to fund your gaming.
If you recognise two or more of the above signs in yourself, do not wait — contact the jomkiss support team via live chat or consider reaching out to Talian Kasih 15999 (Social Welfare Department of Malaysia) for free counselling.
Here are some simple steps you can practise to ensure your gaming experience at JomKiss always remains enjoyable and does not disrupt the balance of your daily life:
Decide how much money you are willing to spend before opening the platform. Think of it as an entertainment cost like going to the cinema — once the budget is gone, the session ends. Never top up your budget mid-game.
Decide how long you will play before you start. Use your phone's timer as a reminder. jomkiss also offers automatic time limits that you can activate in your account settings.
Avoid playing when you are stressed, sad, angry or under the influence of alcohol. Decisions made in an emotional state are rarely wise and often lead to regret.
All games have a house edge. Do not play with the intention of "chasing losses". Each gaming session is independent — past losses do not guarantee future wins.
Get up, stretch and rest for at least 15 minutes every hour. Continuous play without breaks can impair your judgement and lead to impulsive decisions.
Make sure gaming does not replace important activities like exercising, spending time with family, or pursuing other hobbies. A balanced lifestyle is your best protection against addiction.
JomKiss enforces a zero-tolerance policy on the use of the platform by individuals under 18 years of age. We implement strict age verification procedures during registration and throughout the KYC process to ensure all users are eligible adults.
If you share a device with younger family members, we recommend the following steps:
Any account found to be registered or used by an underage individual will be closed immediately and all funds will be frozen. jomkiss will report such cases to the relevant authorities.
We do not just provide great games — we make sure you stay safe while having fun.
From deposit limits to self-exclusion, JomKiss provides a comprehensive and easy-to-use set of control tools. All are accessible directly from your account settings without needing to contact support.
Our system automatically monitors gaming patterns and will send notifications when it detects behavioural changes that may indicate risk. We act before problems arise, not after.
JomKiss support staff receive specialist training in responsible gaming and can guide you to the right help resources at any time, day or night.
Jomkiss's KYC process ensures that only individuals aged 18 and above can register and play. Every account undergoes a thorough age check before gaining full access to the platform.
Any information related to responsible gaming that you share with us is kept strictly confidential. You can seek help with confidence, without worrying that your identity or situation will be disclosed.
We provide articles, guides and self-assessment tools free of charge to help you understand the risks of problem gambling and how to address them before they become serious.
Register a JomKiss account today and set your gaming limits from the start. Enjoy thousands of exciting games with the peace of mind that you are always in full control.